Sistema De Comércio De Pato

Inovadores de produtos de software para a arquitetura de engenharia 8211 Construção (AEC) verticais servindo órgãos governamentais e empresas de construção SoftTech Engineers Pvt. Ltd é dedicado a inovar produtos de software confiáveis ​​e de classe mundial para o nicho vertical de Arquitetura e Engenharia de Construção (AEC). Nossos produtos permitem aos clientes reduzir custos, aumentar a produtividade, ter controle efetivo e melhorar a utilização de recursos em termos de pessoas, infra-estrutura e atendimento ao cliente. Nossos produtos de renome: AutoDCR um produto nacional premiado, que revolucionou o processo de análise do plano de construção nos órgãos de governo. Atualmente, é implementado em 50 ULBs no Sistema de Gerenciamento de Informações de Obras Públicas da Índia PWIMS, um aplicativo comercial off-the-shelf (COTS) baseado na web para gerenciar os principais processos funcionais de planejamento de obras, compras e manutenção em organizações de obras públicas. OPTICON um robusto software de gerenciamento de construção especialmente projetado para organizações de construção. Com módulos construídos de forma inteligente para projetos, finanças, máquinas de ampliação de instalações, seus projetos de construção são assegurados de retornos positivos. Serviços BIM A virtualização do projeto está ganhando importância dia a dia. Com a disponibilidade de um modelo 3D, antes do início da construção real há múltiplas vantagens. Com o BIM, um projeto permanece consistente, coordenado e mais preciso em todas as partes interessadas. Com 750 anos de experiência e estudo em profundidade do cliente SoftTech Engineers Pvt. Ltd desenvolveu os produtos E-governance e construção ERP, tendo em mente as necessidades específicas de nossos clientes, você pode ter certeza de que seu negócio está em boas mãos. Produtos da SoftTech Engineers Pvt. Ltd. asseguram: aumento da produtividade Concentre-se na função central do seu negócio Melhores linhas de fundo Preste os ativos da sua empresa Investir tempo e dinheiro na tecnologia de negócios SoftTech Engineers Pvt. Ltd. é o parceiro confiável em sua tentativa para o sucesso. Condições de importação para venda de ingressos A. Informações sobre nós Operamos o site thefatduck. co. uk. Somos a Fat Duck Limited, uma empresa registrada na Inglaterra e no País de Gales sob a empresa 03677212 e com nossa sede na Unidade B, Tectonic Place, Holyport Road, Maidenhead, Berkshire SL6 2YE, Reino Unido. B. Definições e significados Quando usados ​​nos Termos, abaixo, as seguintes palavras ou frases têm os seguintes significados: nosso site - significa o site thefatduck. co. uk. Contrato de compra - significa qualquer contrato celebrado entre nós para a venda de qualquer bilhete por nós para você. Reserva (s) - significa qualquer reserva para jantar no The Fat Duck que é feito a qualquer momento por você ou qualquer outra pessoa e que, em qualquer momento, está vinculado a qualquer Ticket particular que você ou a outras pessoas encomende ou compras, e o termo Reserva inclui, E uma reserva inclui: - a data e hora da Reserva (Data de Reserva) a duração dessa reserva, tal como especificado no que chamamos de Confirmação de Bilhete nos Termos abaixo. O Itinerário - O Itinerário refere-se a um menu de prova de vários cursos, que muda de vez em quando, servido como uma série de pratos no The Fat Duck. Bilhetes - significa que os ingressos Fat Duck estão listados em, e estão disponíveis para compra em nosso site. Onde usamos as palavras consumidor ou consumidor nos Termos, abaixo ou em outro lugar, essas palavras são usadas para o efeito legal, conforme entendido em lei inglesa, com significado, efeito e conseqüências jurídicos específicos. Onde usamos as frases particulares ou clientes particulares nos Termos, abaixo ou em outro lugar, estamos nos referindo a qualquer pessoa real ou jurídica que seja um cliente, mas que não seja cliente consumidor ou empresa cliente. Os significados de algumas outras palavras e frases, quando usados ​​nos Termos, abaixo, também são definidos ao longo destes Termos. Se o significado de uma palavra ou frase for definido aqui, ou em qualquer outro lugar nos Termos, abaixo, essa palavra ou frase deve ter o mesmo significado se usarmos em qualquer página ou parte do nosso site, ou em qualquer e-mail ou outro escrito Comunicação que lhe enviamos como parte ou em conexão com sua compra ou tentativa de compra de qualquer Ticket de nós, ou em relação a qualquer Reserva que você faça ou tente fazer. C. Idioma Os termos, abaixo e qualquer contrato de compra entre nós, são apenas em língua inglesa. D. Incorporação O que dizemos nas seções A. B. e C. acima e nesta seção D. faz parte dos Termos, abaixo. Os Termos, abaixo, também incorporam e incluem o que dizemos na página RESERVAS em nosso site e 1. MAIS INFORMAÇÕES SOBRE NÓS 1.1. Nosso principal endereço comercial é The Fat Duck Restaurant, High Street, Bray SL6 2AQ (Locais). Nosso número de IVA é 125514732. 1.2. Contatando-nos e contatando você: (a) temos provisões específicas nas cláusulas 7, 14 e 15, se você quiser contatar-nos em relação, respectivamente, cancelamentos de pedidos, Cancelamentos de bilhetes ou Devoluções. Consulte essas cláusulas para obter detalhes. (B) se você quiser contatar-nos por qualquer outro motivo, inclusive porque você possui alguma queixa, pode contactar-nos telefonando para a nossa equipe de Relações com Clientes por telefone em 44 01628 580 333 e usando o número de pino detalhado em sua confirmação por e-mail, por Enviando um email para guestrelationsthefatduck. co. uk ou escrevendo para nós na Unidade B, Tectonic Place, Holyport Road, Maidenhead, Berkshire SL6 2YE, Reino Unido. (C) Se tivermos que entrar em contato com você, você concorda que podemos fazer isso telefonando para você em qualquer número de telefone que você nos tenha dado ou por e-mail ou por postagem pré-paga ou por entrega pessoal para o endereço de e-mail ou o endereço postal que você forneceu Nós quando você faz um pedido. Se tivermos que entrar em contato com você, porque devemos dar-lhe um aviso por escrito, você concorda que podemos fazê-lo por e-mail ou por entrega pessoal ou por postagem pré-paga para o endereço de e-mail ou o endereço postal que você nos fornece quando você coloca um Faça ou faça uma reserva. 2. NOSSOS BILHETES 2.1. Qualquer imagem de nossos Tickets em nosso site é apenas para fins ilustrativos. Se houver imagens dos ingressos em nosso site, embora fizemos todos os esforços para exibir as cores com precisão, não podemos garantir que seus computadores exibam as cores refletem com precisão a cor dos ingressos. Os seus ingressos podem variar ligeiramente de qualquer imagem de nossos bilhetes em nosso site. 3. USO DO NOSSO SITE 3.1 O uso do nosso site é regido pelos Termos e Condições do nosso site (que incluem os termos de uso do nosso site e nossa Política de privacidade). Aproveite o tempo para ler estes, pois incluem termos importantes, que se aplicam a você e ao seu pedido, compra e uso de um Bilhete e Reservas. 4. COMO USAMOS SUA INFORMAÇÃO PESSOAL 4.1 Utilizamos apenas suas informações pessoais de acordo com nossa Política de Privacidade. Nossa Política de Privacidade está incluída nos Termos e Condições do nosso site. Aproveite o tempo para ler nossa Política de Privacidade, pois inclui termos importantes, que se aplicam a você se: - você usa o nosso site ou - se encomendar (ou outra pessoa por ordem do seu nome) ou se você comprar um ingresso de nós ou - se você (ou outra pessoa em seu nome) fizer uma Reserva e - se for pago ou através do envolvimento de um intermediário de pagamento e nossa Política de Privacidade inclui termos que em cada uma dessas instâncias você e a pessoa que faz a ordem e / ou O consentimento de reserva para nós passando ou disponibilizando algumas ou todas as informações pessoais de sua pessoa ou pessoa, dependendo das circunstâncias e, em certos casos, de certos terceiros ou pessoas que aconselham, agindo em nome ou prestando serviços a esses terceiros. 5. SE VOCE É UM CLIENTE INDIVIDUAL PRIVADO OU UM CLIENTE DO CONSUMIDOR 5.1. Se você é um particular ou um consumidor, você só pode comprar bilhetes de nós e você só pode fazer uma (s) reserva (s) se tiver pelo menos 18 anos de idade. 6. SE VOCÊ É UM CLIENTE DE NEGÓCIOS 6.1. Se você é um negócio, você confirma que você tem autoridade para vincular qualquer empresa em cujo nome você compra ingressos e para fazer uma reserva. 7. COMO O CONTRATO DE COMPRA É FORMADO ENTRE VOCÊ E NÓS E COMO UMA RESERVA É FEITA 7.1. Nossa página de Reservas de sites irá guiá-lo através das etapas que você precisa tomar para colocar um pedido on-line para um Bilhete conosco e solicitar a realização de uma Reserva. Como você verá, você deve solicitar uma Reserva ao mesmo tempo que, e isso está vinculado, o Bilhete que você está comprando. O processo de pedidos on-line de nossos sites permite verificar e corrigir quaisquer erros antes de enviar seu pedido para comprar um Ticket e solicitar uma Reserva. Em determinadas circunstâncias, pode permitir que você complete e ordene e faça uma reserva por telefone. Aproveite o tempo para ler e verificar o seu pedido em cada página do processo de pedido, incluindo verificar atentamente todos os detalhes da Reserva que deseja fazer. A colocação de um pedido inclui o pagamento integral do Bilhete e o pagamento integral de quaisquer encargos administrativos adicionais ou outros devidos em relação ao seu Bilhete com antecedência. 7.2. Depois de fazer um pedido, você receberá um e-mail de nós, reconhecendo que recebemos seu pedido (recibo de pedido). O recibo do pedido incluirá detalhes do ticket que deseja comprar e a reserva que deseja fazer. No entanto, note que isso não significa que o seu pedido de um Bilhete ou a Reserva que deseja fazer tenha sido aceito. A nossa aceitação do seu pedido para um Bilhete e para a Reserva que deseja realizar terá lugar conforme descrito na cláusula 7.3. 7.3. Confirmaremos a nossa aceitação do seu pedido para um Bilhete e para a Reserva que deseja fazer, enviando-lhe um e-mail que forma o Bilhete que você encomendou (Confirmação de Bilhete). O Contrato de Compra entre nós só será formado, e a Reserva que você deseja fazer será confirmada somente, quando lhe enviaremos o e-mail da Confirmação do Bilhete. O proprietário do bilhete será a pessoa que colocou o pedido conosco, independentemente de essa pessoa ter pago ou não a passagem do bilhete. 7.4. Se você deseja cancelar seu pedido antes de lhe enviar um e-mail a Confirmação de Bilhete, a maneira mais fácil de fazer isso é preencher o formulário de cancelamento em nosso site. Se você usar esse método, enviaremos o email para confirmar que recebemos seu cancelamento. Alternativamente, você pode usar uma cópia do formulário de cancelamento, que está anexado na parte de trás desses Termos como um cronograma. Para cancelar um pedido, você também pode nos enviar um e-mail para guestrelationsthefatduck. co. uk ou entre em contato com a equipe de Relações com Clientes pelo telefone em 44 (0) 1628 580 333 pinos no 299 ou por correio para The Guest Relations Team, The Fat Duck Limited, High Street Bray, Berkshire, SL6 2AQ, Reino Unido. Se você está nos enviando um email ou escrevendo para nós, você deve incluir detalhes de seu nome e número de pedido e sua Reserva para nos ajudar a identificá-lo e estar pronto para nos permitir ter essa informação se você nos telefonar. Se você nos enviar seu aviso de cancelamento por email ou por correio, o seu cancelamento entrará em vigor a partir da data em que você nos envia o email ou nos envie a carta. Qualquer cancelamento por você funcionará como um cancelamento de todos e qualquer interesse que você ou qualquer outra pessoa possa ter na reserva. 8. NOSSOS DIREITOS PARA VARAR ESTES TERMOS (INCLUINDO OS TERMOS E CONDIÇÕES DE USO DE BILHETES E OS TERMOS E CONDIÇÕES DE RESERVAS) E NOSSOS TERMOS TERMOS E CONDIÇÕES (INCLUINDO NOSSA POLÍTICA DE PRIVACIDADE) 8.1. Podemos alterar estes Termos (incluindo os Termos e Condições de Utilização dos Bilhetes e os Termos e Condições das Reservas) e os Termos e Condições do nosso site (incluindo a nossa Política de Privacidade) de tempos em tempos de acordo com as disposições desta cláusula 8 ou em De acordo com as disposições das cláusulas 10, 12 ou 16, conforme aplicável. 8.2. Toda vez que você solicita um Bilhete de nós e faz uma Reserva, os Termos em vigor no momento do seu pedido (incluindo os Termos e Condições do nosso site (incluindo nossa Política de Privacidade, os Termos e Condições de Uso dos Bilhetes e os Termos e Condições de As reservas por enquanto) serão aplicáveis, conforme relevante, ao Contrato de Compra entre você e as Reservas relevantes. 8.3. Podemos revisar estes Termos (incluindo os Termos e Condições de Uso dos Bilhetes e os Termos e Condições de Reservas) e os Termos e Condições do nosso site (incluindo a nossa Política de Privacidade) à medida que se aplicam ao seu pedido ou ao seu Bilhete ou Reservas ou a Bilhetes ou Reservas comprados e feitos de tempos em tempos para refletir, por exemplo, as seguintes circunstâncias: (A) mudanças nas leis e requisitos regulamentares relevantes (b) mudanças em nossa operação ou para refletir mudanças em nossos requisitos operacionais (c) mudanças em nossos acordos contratuais ou outros com ou nossa obrigação contratual ou outra obrigação Para terceiros (por exemplo, como intermediários de pagamento que você usa para pagar ou através do qual você efetua o pagamento de um Bilhete). 9. COMO PAGAR 9.1. Ao encomendar e comprar um Bilhete através do nosso site, você só pode pagar por Tickets via Stripe (que é o intermediário de pagamento que usamos). Usando um cartão de débito ou cartão de crédito ou outro método de pagamento permitido pela Stripe e de acordo com os Termos e Condições da Stripes e os requisitos. Se você paga por telefone, avisaremos sobre os métodos que você pode usar para pagar. 9.2. O pagamento do Bilhete e o pagamento integral de quaisquer encargos administrativos ou outros encargos adicionais em relação ao seu Bilhete são antecipados. Não enviaremos sua Confirmação de Bilhete e sua Reserva vinculada a esse Bilhete não será confirmada, até que receba o pagamento integral do seu Bilhete, juntamente com o pagamento integral de quaisquer outros encargos a pagar em relação ao seu Bilhete. Se alguma parte do pagamento for rejeitada, a confirmação do seu ingresso não será despachada. 10. PREÇO DE BILHETES E DIREITOS 10.1. Os preços dos nossos Tickets serão citados em nosso site no momento em que você enviar seu pedido e esse preço deve ser pago na íntegra no momento do pedido. Os preços dos nossos bilhetes só serão cotados em libras esterlinas (libras esterlinas) e o preço de um ingresso deve ser pago em libras esterlinas (libras esterlinas). Devido ao pequeno tamanho dos Locais e ao número limitado de tabelas dentro dos Locais, os ingressos são vendidos exclusivamente por tabela a preços fixos que variam de acordo com o número máximo de convidados cada assento em mesa. Por exemplo, você pode comprar um Bilhete para uma mesa com quatro convidados, mas o preço que você paga para esse Bilhete é fixado, então isso significa que não podemos concordar ou fornecer, e não providenciaremos nenhuma redução ou reembolso em relação Do preço desse Bilhete se sua festa inclua apenas três convidados ou compreende apenas três convidados quando você frequenta o Fat Duck na sua Data de Reserva, e nem nós, nesse tipo de circunstâncias, aceitamos ou compensamos qualquer parte de O preço desse Bilhete como pagamento para ou contra o custo de qualquer item não incluído no Menu de Degustação (por exemplo, qualquer bebida não incluída no Menu de Degustação). 10.2. Os preços dos nossos Tickets podem mudar de tempos em tempos, mas as alterações não afetarão qualquer pedido que já tenha colocado. 10.3. O preço de um Bilhete inclui o Imposto sobre o Valor Adicionado (IVA) (quando aplicável) à taxa atual cobrada no Reino Unido. 10.4. Um Bilhete comprado a nós pelo seu dono de acordo com estes Termos dá direito ao seu proprietário, após a apresentação e uso por seu proprietário de acordo com e sujeito a estes Termos, para: - estar sentado (juntamente com os outros convidados em sua festa , Até o número máximo de convidados especificado na Confirmação de Bilhete) na Data de Reserva em uma tabela selecionada por nós a nosso critério apenas durante a duração dessa Reserva - seja fornecida, na Data de Reserva no Local e sujeita a cláusulas 10.5 e 10.6, com um menu de degustação por hóspede (até o número máximo de convidados especificado na Confirmação de Bilhete) que só pode ser consumido nos Locais durante a Reserva. 10.5. Sem prejuízo das cláusulas 12.6 e 16.5 destes Termos, reservamos o direito, a nosso critério absoluto, de variar, reduzir ou limitar a composição e / ou o alcance do Menu de Degustação fornecido a qualquer hóspede que chegue nos Locais mais de trinta minutos após a Tempo especificado na Reserva relevante. 10.6. Reservamo-nos o direito, a nosso critério absoluto, de variar a composição do menu de degustação de tempos em tempos, onde consideramos razoável e necessário fazê-lo. As circunstâncias em que podemos variar a composição do menu de degustação podem incluir alterações a refletir, por exemplo, as seguintes circunstâncias: (a) disponibilidade de produtos ou ingredientes relevantes ou específicos (b) estação ou hora do ano (c) para segurança alimentar Ou razões de higiene ou por razões de saúde e segurança (d) mudanças nas leis e requisitos regulamentares relevantes (e) mudanças em nossos acordos contratuais ou outros com, e nossas obrigações contratuais ou outras com terceiros, como nossos fornecedores. 10.7. O preço de um Bilhete não inclui bebidas ou itens não incluídos no Menu de Degustação ou qualquer taxa de serviço. Uma taxa de serviço opcional de 12,5 com base no preço (s) do seu Bilhete e quaisquer bebidas ou outros itens comprados durante a sua Reserva serão apresentados no final da sua Reserva. 10.8. As bebidas disponíveis e os itens disponíveis não incluídos no Menu de Degustação podem ser adquiridos nos Locais durante a Reserva por você ou qualquer membro do seu partido usando Visa, Visa Débito, Mastercard, American Express ou dinheiro e pagamento para esses itens e de qualquer A taxa de serviço será tomada (mas somente em libras esterlinas (libras esterlinas)) no final da sua Reserva. 11. ENTREGA 11.1. Nós entregamos Confirmações de Bilhetes (que formam Bilhetes) exclusivamente por e-mail e nós apenas entregaremos a Confirmação de Bilhete que forma seu Bilhete para o endereço de e-mail que você nos forneceu quando você fez seu pedido por nosso site. 11.2. Ocasionalmente, nossa entrega para você pode ser afetada por um evento fora do nosso controle. Veja a cláusula 19 para as nossas responsabilidades quando isso acontece. 11.3. Não enviaremos sua Confirmação de Bilhete até recebermos o pagamento integral do seu Bilhete, juntamente com o pagamento integral de quaisquer encargos administrativos adicionais ou outros devidos em relação ao seu Bilhete. Nós enviaremos sua Confirmação de Bilhete no prazo de cinco dias após receber o pagamento total do seu Bilhete, juntamente com o pagamento integral de quaisquer encargos administrativos adicionais ou outros devidos em relação ao seu Bilhete. 11.4. Se faltarmos um prazo de entrega para qualquer Ticket ou Confirmação de Bilhete, então você poderá cancelar seu Pedido de Compra imediatamente se alguma das seguintes condições se aplicar: (a) recusamos entregar a Confirmação do Bilhete (b) a entrega dentro do prazo de entrega foi essencial ( Tendo em conta todas as circunstâncias relevantes) ou (c) você nos disse antes de aceitar seu pedido de que a entrega dentro do prazo de entrega era essencial. 11.5. Se você não deseja cancelar sua Ordem de Compra de imediato ou não tem o direito de fazê-lo de acordo com a cláusula 11.4, você pode nos dar um novo prazo para a entrega, o que deve ser razoável e você pode cancelar sua Ordem de Compra se o fizermos Não cumprir o novo prazo. 11.6. Se você optar por cancelar sua Ordem de Compra por entrega atrasada de acordo com a cláusula 11.4 ou a cláusula 11.5, depois de cancelar sua Ordem de Compra, reembolsaremos as quantias que você nos pagou pelo bilhete cancelado e quaisquer taxas administrativas ou outras que você nos pagou Relação com o seu Bilhete. 12. TERMOS E CONDIÇÕES DE USO DE BILHETES 12.1. Estes Termos (que incluem termos importantes na cláusula 19 relativos a um Evento Fora do Nosso Controle e nossas responsabilidades quando isso acontece e relacionadas à nossa responsabilidade nas cláusulas 17 ou 18, conforme aplicável) e os Termos e Condições de Uso dos Tickets previstos em Esta cláusula 12 aplica-se a todos os bilhetes, sempre que e sempre que solicitado, comprado ou emitido. 12.2. Cada Bilhete deve ser vinculado a uma Reserva específica e a uma Data de Reserva particular (e vice-versa) e uma Reserva deve ser feita e uma Data de Reserva deve ser fixada em relação a cada Bilhete ao mesmo tempo em que o Bilhete foi encomendado. 12.3. Um Bilhete só pode ser usado e será aceito somente na Data de Reserva a que esse Bilhete está vinculado e somente em relação à Reserva a que esse Bilhete esteja vinculado. Um Bilhete só pode ser usado nos Locais na Data de Reserva relevante para esse Bilhete e somente durante a duração da Reserva a que esse Bilhete está vinculado. 12.4. Um Bilhete será imediatamente anulado e será imediatamente cancelado por nós mediante a recepção por nós de: - um pedido feito pelo comprador de acordo com as cláusulas 11 ou 14 ou 15 destes Termos, para cancelar o Contrato de Compra em relação a esse Bilhete ou para cancelar esse Bilhete - um pedido ou requisito do comprador desse Bilhete para cancelarmos esse Bilhete ou - um Email de Notificação e em - a conclusão bem sucedida de um Formulário de Notificação e, em nenhuma dessas circunstâncias, haverá qualquer direito de Reembolso do preço de compra desse Bilhete, exceto quando esse direito surgir de acordo com o cumprimento e conformidade com as seguintes disposições: - as cláusulas 11.14 ou 15 dos presentes Termos ou - a cláusula 15 destes Termos, que inclui o recebimento do pagamento integral Do Novo Convidado relevante para o Novo Bilhete relevante de acordo com o procedimento de Devolução. Esta cláusula 12.4 não afeta os direitos legais de um comprador de nós. 12.5. Um Bilhete será imediatamente nulo e será cancelado imediatamente por nós mediante o pagamento de nós de um reembolso do preço de compra desse Bilhete. Esta cláusula 12.5 não afeta os direitos legais de um comprador de nós. 12.6. Um Bilhete e a Reserva ligados a esse Bilhete tornar-se-ão imediatamente nulos e serão imediatamente cancelados por nós, sem direito a reembolso do preço de compra desse Bilhete, e nenhum direito de fazer uma nova Reserva ou alterar a Data da Reserva , Se esse Bilhete não nos foi apresentado nos Locais dentro de uma hora a partir da Data da Reserva. Esta cláusula 12.6 não afeta os direitos legais de um comprador de nós. 12.7. Antes de aceitar um Bilhete de apresentação para nós, nos reservamos o direito, e você concorda que podemos, a nosso critério absoluto, exigir que a pessoa que presente esse Bilhete nos apresente: - prova ou evidência de sua identidade Como exigimos, a nosso critério absoluto, satisfazer-nos de sua identidade e ou - prova ou prova de que ele ou ela é o proprietário desse Bilhete, conforme exigimos, a nosso critério absoluto, satisfazer-nos que ele ou ela é O proprietário desse Bilhete e, se os nossos requisitos em qualquer um desses aspectos não forem cumpridos, reservamos nossos direitos e você concorda que podemos, a nosso critério absoluto, fazer qualquer ou todos os seguintes: - recusar-se a aceitar Esse Bilhete sem o direito de reembolso do preço de compra desse Bilhete no caso de fazê-lo - recusar-se a admitir a pessoa que apresenta esse Bilhete, e qualquer ou parte de seu partido, aos Locais sem direito de restituição do Preço de compra desse bilhete no caso de o fazer Aquele Bilhete, sem o direito de reembolso do preço de compra desse Bilhete no caso de fazê-lo - cancelar a Reserva ligada a esse Bilhete, sem direito a fazer uma Reserva fresca ou a alterar a Data de Reserva no caso de nós fazermos Então - recusar-se a cumprir com todas ou quaisquer das nossas obrigações nos termos da cláusula 10 destes Termos, sem o direito de reembolso do preço de compra desse Bilhete no caso de o fazermos. Esta cláusula 12.7 não afeta os direitos de cancelamento e reembolso de um comprador de acordo com as cláusulas 11, 14 ou 19 destes Termos, nem os direitos legais de um comprador de nós. 12.8. Os ingressos serão cancelados e tornar-se-ão nulos na sua totalidade, imediatamente na primeira apresentação e uso nos Locais. Esta cláusula 12.8 não afeta os direitos legais de um comprador de nós. 12.9. Os ingressos não podem ser trocados por dinheiro. Esta cláusula 12.9 não afeta os direitos de cancelamento e reembolso ou pagamento de acordo com as cláusulas 11, 14, 15 ou 19 destes Termos, nem os direitos legais de um comprador de nós. 12.10. Nós, em nenhuma circunstância, damos reembolsos parciais em relação aos ingressos. Devido ao pequeno tamanho dos Locais e ao número limitado de tabelas dentro dos Locais, os ingressos são vendidos exclusivamente por tabela a preços fixos que variam de acordo com o número máximo de convidados cada assento em mesa. Isto significa, por exemplo, que se você comprar um Bilhete para uma mesa que atinja até quatro convidados, mas há uma redução em seu tamanho de partys para três convidados quando você janta, nenhum reembolso parcial ou total ou redução em relação ao preço de O Bilhete será dado para refletir a redução no tamanho da sua parte. Esta cláusula 12.10 não afeta os direitos de cancelamento e reembolso ou pagamento, de acordo com as cláusulas 11, 14, 15 ou 19 desses Termos, nem os direitos legais de um comprador de nós. 12.11. Por favor, proteja seu Bilhete e trate-o como dinheiro, não podemos substituir ingressos perdidos, roubados ou danificados e nem podemos reembolsar o preço de compra dos ingressos perdidos, roubados ou danificados. 12.12. Os ingressos são nulos e sem liquidez se o número exclusivo do bilhete for removido ou esvaziado ou seja ilegível e nos reservamos o direito de recusar aceitar qualquer Ticket que julgarmos, a nosso critério absoluto, ser adulterado, duplicado ou suspeitado de outra forma Ser roubado ou ser afetado por fraude ou ser uma falsificação. Não reembolsaremos o preço de qualquer Bilhete que seja nulo e nulo por qualquer desses motivos ou que consideremos, a nosso critério absoluto, ser adulterado, duplicado ou que, de outra forma, é suspeitado de ser roubado ou ser afetado por fraude Ou ser uma falsificação. 12.13. No caso de suspeitarmos, a nosso critério absoluto, que houve qualquer violação de qualquer das disposições desta cláusula 12 ou das cláusulas 13 ou 16 destes Termos, seja em relação a um Bilhete ou de outra forma, ou se alguma parte Do pagamento de um bilhete foi cancelado, parado ou não honrado, reservamos o direito de, e você concorda que podemos, a nosso critério absoluto, fazer qualquer ou todos os seguintes: - recusar aceitar esse Bilhete ou o Bilhete relevante Ou o Bilhete em causa, sem o direito de reembolso do preço de compra desse Bilhete no caso de fazê-lo - recusar-se a admitir a pessoa que apresenta esse Bilhete ou o Bilhete relevante ou o Bilhete em questão e qualquer ou a totalidade da sua festa , Para os Locais, sem o direito de reembolso do preço de compra desse Bilhete no caso de fazê-lo - cancele esse Bilhete, sem o direito de reembolso do preço de compra desse Bilhete no caso de fazê-lo - cancelar a Reserva Ligado a esse Bilhete, sem direito de fazer um novo Recurso Ou alterar a Data de Reserva no caso de fazê-lo - recusar-se a cumprir com qualquer ou todas as nossas obrigações nos termos da cláusula 10 e ou nos termos da cláusula 16 (se houver) destes Termos, sem direito de reembolso do preço de compra desse Bilhete no caso de o fazermos. Esta cláusula 12.13 não afeta os direitos de cancelamento e reembolso de acordo com as cláusulas 11.14 ou 19 deste Termos, nem os direitos legais de um comprador de nós. 12.14. Reservamo-nos o direito de alterar os Termos e Condições de Utilização dos Bilhetes estabelecidos nesta cláusula 12 de tempos em tempos, onde consideramos razoável e necessário fazê-lo e os Termos e Condições de Utilização dos Bilhetes conforme alterados serão então vinculativos Em relação a todos os ingressos, sempre que comprados ou emitidos. As circunstâncias em que podemos alterar os Termos e Condições de Uso dos Tickets estabelecidos nesta cláusula 12 conforme se aplicam aos seus Tickets podem incluir alterações para refletir, por exemplo, as seguintes circunstâncias: (a) mudanças nas leis relevantes e requisitos regulamentares ( B) mudanças em nossa operação ou refletir mudanças em nossos requisitos operacionais (c) mudanças em nossos acordos contratuais ou outros com ou outras obrigações contratuais ou outras para terceiros (por exemplo, como intermediários de pagamento que você usa para pagar Ou através do qual você efetua o pagamento de um Bilhete). 13. TRANSFERÊNCIAS OU VENDAS REALIZADAS DE CONTRATOS DE COMPRA, BILHETES E RESERVAS 13.1. Você concorda em não transferir qualquer dos seus direitos ou nenhuma das suas obrigações: - sob, ou em relação a, ou em, ou decorrentes de, um (s) pedido (s) - sob, ou em relação, ou em, ou, decorrente, de, Um (s) Contrato (s) de Compra - sob, ou decorrente de, estes Termos - em, ou em relação a, ou em, ou decorrentes de, um Bilhete ou uma Confirmação de Bilhete ou - em, ou em relação a, ou em, ou surgir De uma (s) Reserva (ões) a qualquer outra pessoa sem a nossa autorização prévia por escrito, que só pode ser dada por um dos nossos diretores ou por um de nossos outros representantes devidamente autorizados. 13.2. As proibições da cláusula 13.1 em relação a ordens, Contratos de Compra, estes Termos, um Bilhete, uma Confirmação de Bilhete ou uma (s) Reserva (s) incluem, entre outros, a transferência de qualquer dos seus direitos ou de suas obrigações para Os propósitos de presentes, leilões de caridade, prêmios de sorteio, publicidade, promoções, concursos ou sorteios: 13.3. Você concorda em não usar com fins lucrativos, nem para vender (seja com fins lucrativos ou de outra forma), oferecer ou expor para venda, nem usar para qualquer finalidade de revenda, seja: - Contrato (s) de Compra - um Bilhete ou Confirmação de Bilhete - Uma (s) reserva (s) ou - qualquer dos seus direitos sob, ou em relação a, ou em, ou decorrentes de: um pedido de um Contrato de Compra (s) um Bilhete de Confirmação de Bilhete uma (s) Reserva (s) ou estes Termos. 14. SEU DIREITO DE CANCELAR UM CONTRATO DE COMPRA Seus direitos legais estabelecidos nesta cláusula 14 são separados para quaisquer direitos legais que você possa ter nas cláusulas 11, 15, 17, 18 ou 19, como ou se aplicável 14.1. Se você é um cliente consumidor, você tem o direito legal de cancelar um Contrato de Compra de acordo com os Regulamentos de Contratos do Consumidor (Informações, Cancelamento e Encargos Adicionais) 2013 durante o período abaixo estabelecido na cláusula 14.2. Se você é um cliente privado ou um cliente comercial, nós lhe concedemos o direito legal de cancelar um Contrato de Compra durante o período abaixo estabelecido na cláusula 14.2 que seja equivalente a um cliente consumidor que o faça nos termos desse Regulamento durante esse período. Isso significa que se você é cliente consumidor, cliente particular ou cliente comercial, que durante o período relevante se você mudar de opinião ou decidir por qualquer outra razão que você não deseja receber ou manter um Bilhete, você pode notificar Nós da sua decisão de cancelar o Contrato de Compra e receber um reembolso. Se você é um cliente consumidor, um conselho sobre seu direito legal de cancelar o Contrato de Compra está disponível no seu escritório de Assessoria de Cidadãos local ou no Gabinete de Padrões de Negociação. 14.2. O seu direito legal de cancelar um Contrato de Compra começa a partir da data da Confirmação do Bilhete (a data em que o enviamos por e-mail para confirmar a aceitação do seu pedido), que é quando o Contrato de Compra entre nós é formado. Seu prazo para cancelar o Contrato de Compra é o final de 14 dias após o dia em que você recebeu o Bilhete. Exemplo: se você lhe fornecer uma Confirmação de Bilhete em 1 de janeiro e você receber o Bilhete em 10 de janeiro, você pode cancelar a qualquer momento entre 1 de janeiro e o final do dia em 24 de janeiro. 14.3. Para cancelar um Contrato de Compra, você só precisa nos informar que você decidiu cancelar. A maneira mais fácil de fazer isso é completar o formulário de cancelamento em nosso site. Um link para o formulário de cancelamento em nosso site também será incluído em nossa confirmação de ingresso. Se você usar esse método, enviaremos um e-mail para confirmar que recebemos seu cancelamento. Alternativamente, você pode usar uma cópia do formulário de cancelamento que está anexado na parte de trás desses Termos como um cronograma. Você também pode nos enviar um e-mail para guestrelationsthefatduck. co. uk ou entre em contato com nossa equipe de Relações com Clientes por telefone em 44 (0) 1628 580 333 pinos número 299 ou por correio para The Guest Relations Team, The Fat Duck Limited, High Street, Bray, Berkshire , SL6 2AQ, Reino Unido. Se você nos enviar um e-mail ou nos escreveu, você deve incluir detalhes de seu nome e número de pedido ou número (s) do Bilhete e sua Reserva para nos ajudar a identificá-lo e estar pronto para nos permitir ter essa informação se você nos telefonar. Se você nos enviar seu aviso de cancelamento por email ou por correio, o seu cancelamento entrará em vigor a partir da data em que você nos envia o email ou nos envie a carta. Por exemplo, você nos avisará em tempo, desde que você receba sua carta na última publicação no último dia do período de cancelamento ou envie-nos um email antes da meia-noite desse dia. 14.4. Se você cancelar validamente o Contrato de Compra, você irá: (a) reembolsar o preço que você pagou pelo Bilhete. (B) faça qualquer reembolso devido o mais cedo possível e, em qualquer caso, dentro dos prazos indicados abaixo: (i) se você cancelou usando o formulário de cancelamento em nosso site: 14 dias após o dia em que recebemos seu cancelamento form (ii) if you have cancelled by sending us an email: 14 days after the day on which you send us the email (iii) if you have cancelled by post: 14 days after the day on which you provide us with evidence that you have sent your cancellation by post or 14 days after we receive your cancellation, whichever is the earlier (iv) if you have cancelled by telephone or otherwise verbally: 14 days after the day on which you inform us of your decision to cancel the Purchase Contract (v) if you have not received the Ticket: 14 days after you inform us of your decision to cancel the Purchase Contract. 14.5. If you have returned the Ticket to us under this clause 14 because it is faulty or mis-described, we will refund the price of the Ticket in full. 14.6. If you are a consumer customer, we are under a legal duty to supply Tickets that are in conformity with these Terms. If you are a consumer customer, you have legal rights in relation to Tickets that are faulty or not as described and these legal rights are not affected by your right of refund in this clause 14 or anything else in these Terms. If you are a consumer customer, advice about your legal rights is available from your local United Kingdom Citizens Advice Bureau or Trading Standards office. 15. RETURNS PROCEDURE ANY RIGHTS YOU HAVE IN ACCORDANCE WITH WHAT WE SAY IN THIS CLAUSE 15 ARE SEPARATE TO ANY LEGAL RIGHTS YOU MAY HAVE UNDER CLAUSES 11, 14, 17, 18 OR 19, AND TO ANY STATUTORY RIGHTS YOU MAY HAVE. READ THIS CLAUSE IN CONJUNCTION WITH CLAUSES 1.2 (A) AND 20.2 15.1. You agree we will become liable to pay you (being the purchaser of the relevant Ticket from us) an amount equivalent to the price you paid us for the Ticket (but excluding any delivery or administrative charges or other fees or costs you have paid) (Price) in accordance with, and in the circumstances set out in, sub-clauses 15.2, 15.3, 15.4 and 15.5 of this clause 15 (Returns Procedure). 15.2. We will pay you (being the purchaser of the relevant Ticket from us) the Price, but only after the expiry of three working days from the Reservation Date linked to the relevant Ticket, and only provided that: 15.2.1 by no later than 12 p. m. U. K. time on the 28th day before your Reservation Date, either a form (Notice Form) has been successfully completed, or we have received an email (Notice Email), that in each case complies with the requirements set out in this clause 15.2.1 (and that also complies with, as applicable, the requirements set out in either clause 15.3 or 15.4). The requirements set out in this clause 15.2.1, are that a Notice Form and a Notice Email must: - warrant and confirm that you are the purchaser of the relevant Ticket and that you purchased the relevant Ticket from us or, if you are not the purchaser of the relevant Ticket from us, that you are authorised and instructed by the purchaser of the relevant Ticket from us and anyone having an interest in the relevant ticket, to send the Notice Email or to complete the Notice Form (as the case may be) and that you have done so on behalf of the purchaser of the relevant Ticket from us and anyone having an interest in the relevant ticket - warrant and confirm that you are or, if you are not the the purchaser of the relevant Ticket from us, that purchaser confirms that it, he or she is, immediately and irrevocably cancelling the relevant Purchase Contract(s) and the relevant Ticket and the Reservation linked to the relevant Ticket warrant and confirm that you have, or if you are not the purcha ser of the relevant Ticket from us, that you are doing so on behalf of that purchaser as his authorised agent and that it, he or she has, received and will receive no payment, in money or otherwise, directly or indirectly from or on behalf of any person in return for completing the Notice Form or sending us the Notice Email (as the case may be) and, additionally, only provided that 15.2.2 by no later than 4 p. m. U. K. time on the 2nd day before the Reservation Date linked to the relevant Ticket which is the subject of the Notice Form or the Notice Email (as the case may be), we have sold to (and received full payment from) a new guest (New Guest) a new Ticket (New Ticket) for the same (or a greater) price than the Price, and the New Ticket is linked to a Reservation that is exactly the same as the Reservation linked to the relevant Ticket which is the subject of the Notice Form or the Notice Email (as the case may be) including in respect of the Reservation Date and number of guests.. 15.3. If you want to complete a Notice Form, it can only be completed, and will only be effective if it is completed on our site and provided the Purchase Contract, the Ticket and the Reservation(s) you are cancelling are linked. The following is a link to the Notice Form on our site. If a Notice Form is successfully completed, a Notice Form is deemed immediately effective at the time and on the date it is successfully completed. 15.4. If you want to send us a Notice Email, a Notice Email must be sent to us at guestrelationsthefatduck. co. uk, and to be effective a Notice Email must also be sent to us from the email account of the purchaser (or person, if different) provided to us when the relevant Ticket was ordered from us. To be effective a Notice Email must include the name of the purchaser of the relevant Ticket from us (which must be identical to the purchasers name that was provided to us when the relevant Ticket was ordered from us), the Ticket number and the Reservation Date (time and date must be specified) linked to the relevant Ticket. A pro-forma Notice Email is attached as a schedule to these Terms. 15.5. If you successfully complete a Notice Form, or send us or we receive a Notice Email, (or procure that any of these things are done or occur) you agree that the cancellation(s) of your (or the relevant) Purchase Contract(s), your (or the relevant) Ticket and the Reservation(s) linked to your (or the relevant) Ticket you accordingly effect are immediate and irrevocable. 16. TERMS AND CONDITIONS OF RESERVATIONS 16.1. These Terms (which include important terms in clause 19 relating to an Event Outside Our Control and our responsibilities when this happens and relating to our liability in clauses 17 or 18, as applicable) and the Terms and Conditions of Reservations set out in this clause 16 apply to all Reservations. 16.2. Each Reservation and each Reservation Date must be linked to a particular Ticket (and vice-versa) and a Reservation must be made and a Reservation Date must be fixed in respect of each Ticket at the same time as that Ticket is ordered. A Ticket can only be used and will only be accepted on the Reservation Date to which that Ticket is linked and only in respect of the Reservation to which that Ticket is linked. 16.3. Once a Reservation is made it and the Reservation Date for that Reservation are fixed and neither can be changed. 16.4. A Reservation will become null and void, and will be cancelled by us immediately on receipt by us of either: - a request to cancel the order for the Ticket to which that Reservation would be linked - a request made by the purchaser from us in accordance with clauses 11, 14 andor 19 of these Terms, to cancel the Purchase Contract in respect of the particular Ticket linked to that Reservation - a Notice Email in respect of the particular Ticket linked to that Reservation(s) - a request or requirement from the purchaser from us of the particular Ticket linked to that Reservation(s) to cancel that Ticket or that Reservation(s) and on - the successful completion of a Notice Form specifying that Reservation(s). 16.5.A Ticket and the Reservation linked to that Ticket will become immediately null and void and will be immediately cancelled by us, with no right of refund of the purchase price of that Ticket, and no rights to make a fresh Reservation or to change the Reservation Date, if that Ticket is not presented to us at the Premises within one hour from the Reservation Date. This clause 16.5 does not affect the statutory rights of a purchaser from us. 16.6.We reserve the right to amend the Terms and Conditions of Reservations set out in this clause 16 from time to time, where we consider it reasonable and necessary to do so and the Terms and Conditions of Reservations as amended will then be binding in respect of all Reservations, whenever made. 17. OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER This clause 17 only applies if you are a business customer. 17.1. We only supply the Ticket and you can only use the Ticket, and make and use a Reservation, in accordance with these Terms. You agree not to use or to sell the Ticket or Reservation otherwise than subject to and in accordance with these Terms. 17.2. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence (b) fraud or fraudulent misrepresentation (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) or (d) defective products under the Consumer Protection Act 1987. 17.3. Subject to clause 17.2 we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising: 17.3.1 under or in connection with, or in relation to, an order(s) 17.3.2 under or in connection with, or in relation to, a Purchase Contract(s) or Ticket 17.3.3 under or in connection with, or in relation to, a Reservation(s) 17.3.4 under or in connection with, or in relation to any food andor beverage(s) consumed by you or any of your party during your Reservation, or in respect of anything that does or does not happen during your Reservation 17.3.5 otherwise or for any other reason whatsoever (a) any loss of profits, sales, business, or revenue (b) loss or corruption of data, information or software (c) loss of business opportunity (d) loss of anticipated savings (e) loss of goodwill (f) any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site (g) any loss you may suffer either in relation to andor arising from your provision of any data or information you provide to us or to any person(s) when you order, purchase, pay for sell or seek to sell a Ticket andor when you make andor in relation to a Reservation and or in relation to andor arising from any data you incidentally provide to us or to any person(s) in relation to an order for, purchase of, payment for or sale of a Ticket andor when you make andor in relation to a Reservation(s) or (h) any indirect or consequential loss. For the avoidance of doubt, any indirect or consequential loss shall include any indirect or consequential loss arising from an Event Outside Our Control. 17.4 Subject to clause 17.2, our total liability to you in respect of all losses (including any indirect or consequential losses, which shall include any indirect or consequential losses arising from an Event Outside Our Control), shall in no circumstances exceed the price of the Ticket you have purchased. 17.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to any Tickets nor in relation to any Reservations. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Ticket or Reservation are suitable for your purposes. 18. OUR LIABILITY IF YOU ARE A CONSUMER CUSTOMER OR A PRIVATE INDIVIDUAL CUSTOMER This clause 18 only applies if you are a consumer customer or a private individual customer. 18.1. We only supply the Ticket and you can only use the Ticket, and make and use a Reservation(s), in accordance with these Terms. You agree not to use or to sell the Ticket or Reservation(s) otherwise than subject to and in accordance with these Terms. 18.2. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence (b) fraud or fraudulent misrepresentation (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and (e) defective products under the Consumer Protection Act 1987. 18.3. Subject to clause 18.2, our total liability to you in respect of all losses, including foreseeable and unforeseeable or indirect losses, whether or not arising from an Event Outside Our Control shall under no circumstances exceed the price of the Ticket you have purchased, unless we have been negligent. If we have been negligent, we will be responsible for loss or damage you suffer which is foreseeable as a result of our negligence but we will not be responsible for any loss or damage you suffer that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or if it was contemplated by you and us at the time we accepted your Purchase Order. 18.4. Subject to clause 18.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: - any indirect or consequential loss (which, for the avoidance of doubt, shall include any indirect or consequential loss arising from an Event Outside Our Control) or - any other losses arising from an Event Outside Our Control), 19. EVENTS OUTSIDE OUR CONTROL 19.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any order, andor under any Purchase Contract, andor in relation to any Reservation(s), andor in relation to any Ticket, that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2. 19.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack or threat of terrorist attack, war (whether declared or not), explosion, storm, flood, or other natural disaster, or failure of public or private telecommunications networks, or failure of public or private electronic communications networks, or failure of other public or private utilities, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 19.3. If an Event Outside Our Control takes place that affects the performance of our obligations under an order, andor under a Purchase Contract, andor under or in relation to a Reservation, andor under or in relation to a Ticket, as the case may be: (a) we will contact you as soon as reasonably possible to notify you and (b) our obligations under the relevant order, and or Purchase Contract(s), andor under or in relation to the relevant Reservation(s), andor under or in relation to the relevant Ticket, as the case may be, will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where, in our sole and absolute discretion, it would not be possible to perform our obligations immediately after the end of the duration of the Event Outside Our Control, we will contact you as soon as reasonably possible thereafter to arrange a time and date acceptable to both you and us on which to (continue to) perform our obligations. Where the Event Outside Our Control affects our delivery of Ticket to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 19.4. You may cancel a Purchase Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us to tell us you are cancelling your Purchase Contract. If you opt to cancel in these circumstances, we will refund the price you have paid for your Ticket affected by the Event Outside Our Control, including any delivery charges. 20. COMMUNICATIONS BETWEEN US 20.1. When we refer, in these Terms, to in writing, this will include email. 20.2. You may contact us as described in clause 1.2. Any notice in writing or other communication in writing you send us shall be deemed to have been received: if delivered personally, when left at our registered office if sent by pre-paid post or other delivery service, at 4.00 pm on the fifth working day in England after posting or if sent by email, one working day in England after transmission. In proving the service of any notice in writing or other communication in writing, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to our email address specified in clause 1.2. 20.3. We may contact you as described in clause 1.2 (c) Any notice in writing or other communication in writing we send you shall be deemed to have been received: if delivered personally, when left at the postal address you provide us when you place an order or make a Reservation if sent by pre-paid post or delivery service, at 4.00 pm on the fifth working day in England after posting or if sent by email, one working day in England after transmission. 20.4. In proving the service of any notice in writing or other communication in writing, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the email address provided to us when an order is placed or a Reservation is made, or to our relevant email address according to the purpose for which an email is sent to us. 20.5. The provisions of this clause 20 shall not apply to the service of any proceedings or other documents in any legal action. 21. OTHER IMPORTANT TERMS 21.1. We may transfer our rights and obligations under: an order a Purchase Contract(s) a Reservation(s) a Ticket or under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. 21.2. The Purchase Contract and any linked Reservation is between you and us. No other person shall have any rights to enforce any of the terms of either the Purchase Contract andor any linked Reservation andor any order, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 21.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 21.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 21.5. If you are a consumer customer, please note that these Terms are governed by English law. This means a Purchase Contract made through our site and any dispute or claim arising out of or in connection or in relation to it, andor any Reservation, andor any cancellation or refund, andor any breach of any of our obligations will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that the courts of England and Wales will have non-exclusive jurisdiction if you are a resident of a State which is a member of the European Union, in which case you may also bring proceedings in that State. 21.6. If you are a business customer or a private individual customer, a Purchase Contract and any dispute or claim arising out of or in connection with it, andor relating to any Reservation, andor to any cancellation, andor refund, or its subject matter or formation (including non-contractual disputes or claims) andor in relation to any breach of any of our obligations shall be governed by and construed in accordance with the law of England and Wales. 21.7. If you are a business customer or a private individual customer, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Purchase Contract and any dispute or claim arising out of or in connection with it, andor relating to any Reservation, andor to any cancellation, andor refund, or its subject matter or formation (including non-contractual disputes or claims), including in relation to any breach of any of our obligations. 21.8. In the event of any inconsistencies between the provisions andor legal effects of anything in these Terms and the provisions andor legal effects of anything in or on: - the RESERVATIONS page on our site - any TERMS AND CONDITIONS OF USE OF TICKETS page on our site - any TERMS AND CONDITIONS OF RESERVATIONS page on our site - our site Terms and Conditions (which include the terms of use of our site and our Privacy Policy) - any Order Receipt - any Ticket Confirmation or - any other page on our site or anything stated on our site the provisions andor legal effects (as the case may be) of these Terms shall prevail. 21.9. In the event we refund you any money in accordance with any provision or clause in these Terms, we will refund you only in pounds sterling ( sterling) on the credit card or debit card used by you to pay us andor if you paid us via Stripe, we will refund you only in pounds sterling ( sterling) via Stripe. 21.10. In the event we pay you any money in accordance with the provisions of clause 15 of these Terms, we will if possible make that payment by crediting your credit card or debit you used to pay us, but we will do so only in pounds sterling ( sterling), andor if you paid us via Stripe, we will if possible make that payment to you via Stripe but we will do so only in pounds sterling ( sterling). SCHEDULE ONE (Complete and return this form only if you wish to either cancel an order before you receive your Ticket or if you wish to withdraw from the contract in accordance with clause 14 of the Terms. You can return this form by email to us at guestrelationsthefatduck. co. uk or by post to us as at The Guest Relations Team, The Fat Duck Limited, High Street, Bray, Berkshire, SL6 2AQ, United Kingdom) To The Fat Duck Limited IWe hereby give notice that IWe cancel myour orderTicket for The Fat Duck, as follows:: Order datedate Ticket received : (Date) (Month) (Year) Name of purchaser(s), Address of purchaser(s), Signature of purchaser(s) (only if this form is notified on paper), Delete as appropriate This is the same number and appears on the Order Receipt and the Ticket SCHEDULE TWO (COMPLETE TEXT BELOW AND SEND AS AN EMAIL TO THE FAT DUCK LIMITED AT THE FOLLOWING E-MAIL ADDRESS: guestrelationsthefatduck. co. uk ONLY IF YOU WISH TO SEND A NOTICE EMAIL IN ACCORDANCE WITH CLAUSE 15 OF THE TERMS THE RETURNS PROCEDURE. PLEASE NOTE: TO BE EFFECTIVE AN E-MAIL IN THIS FORM MUST BE SENT FROM THE E-MAIL ACCOUNT PROVIDED TO THE FAT DUCK LIMITED WHEN THE RELEVANT TICKET WAS ORDERED, AND MUST INCLUDE ALL OF THE RELEVANT TEXT BELOW AND ALL OF THE INFORMATION TO BE INSERTED WHERE REQUIRED IN THE TEXT BELOW) To: The Fat Duck Limited , by email only Ticketorder number . (the Ticket) (Insert the number of the Ticket andor order being cancelled) Ticketorder Date . (Insert the date of the Ticket andor order being cancelled) Reservation time and date : (Insert time and date of reservation being cancelled: this must be the time and date of the reservation linked to the Ticket andor order being cancelled. The time and date of the reservation being cancelled must both be specified, and must be the correct reservation time and date for the Ticketorder number quoted above, or this e-mail will not be effective as a Notice Email) Name of purchaser(s) of the Ticket . (The name of the purchaser(s) inserted here must be identical to the name of the purchaser(s) provided to us when the relevant Ticket was ordered from us, and must be the correct and identical name(s) for the Ticketorder number quoted above, or this e-mail will not be effective as a Notice Email) This email is notice and confirmation, and Iwe warrant, that the Ticket, the Order, the Reservation and the contract of sale of the Ticket are each and are all hereby immediately and irrevocably cancelled, in accordance with the provisions of Clause 15 of your Terms and Conditions, which Iwe confirm Iwe have read and accept. Complete as appropriate Delete as appropriate Terms amp Conditions of Website Use These terms of website use (the Terms of Use), which incorporate and include the Privacy Policy. apply to the entire contents of this website under the domain thefatduck. co. uk (the Website) and to any correspondence by email between you and the Company. Please read the Terms of Use and the Privacy Policy carefully before using the Website. By using the Website, or by asking someone else to use the Website on your behalf (for example to order goods or services or to make a reservation via the Website on your behalf) you indicate that you accept the Terms of Use (including the Privacy Policy) and that you agree to abide by them. If you do not agree to the Terms of Use (including the Privacy Policy), please refrain from using the Website immediately. The Privacy Policy also sets out other ways in which you will accept the Terms and Conditions set out in the Privacy Policy. 1. INFORMATION ABOUT US The Website is operated by The Fat Duck Limited (the Company), registered in England and Wales under company number 03677212 and with its registered office at Unit B, Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom, SL6 2YE. 2. ACCESSING THE WEBSITE 2.1 Access to the Website is permitted on a temporary basis, and the Company reserves the right to withdraw or amend the, or any, service(s) provided on the Website without notice at any time. The Company will not be liable if for any reason the Website is unavailable at any time or for any period. 2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them. 2.3 You may only use our Website for lawful purposes. 3. INTELLECTUAL PROPERTY RIGHTS AND LICENCE 3.1 You are permitted to print and download copies and extracts from the Website for your own personal non-commercial use provided that: 3.1.1 no material either printed or downloaded from the Website is modified in any way 3.1.2 no illustrations, photographs, or any graphics on the Website are used separately from any accompanying text 3.1.3 the Companys status (and that of any identified contributors) as the authors of material on the Website is acknowledged and that this permission notice appears on all copies made. 3.2 Unless otherwise stated, the copyright and all other intellectual property rights in the material published on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. These works are protected by copyright laws and treaties around the world. 3.3 Subject to clause 3.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Companys prior written permission. 3.4 Any other use of extracts or copies from the Website other than in accordance with clause 3.1 above for any purpose is prohibited. 3.5 If you breach any of these terms, your permission to use the Website automatically terminates and you must immediately destroy any downloaded extracts or printed copies or extracts you have made from the Website. 3.6 Any rights not expressly granted in these terms are reserved. 4. LIABILITY 4.1 Subject to any specific terms to the contrary (or which are inconsistent with the following provision) on or in any specific section(s) of the Website (for example on or in any section(s) of the Website offering any product(s) or service(s) for sale, or any contractual or other Terms and Conditions relating to any such product(s) or service(s)), the content on the Website is provided on an as is basis and is subject to change at any time at the Companys sole discretion. If the need arises, the Company may suspend access to the Website, or close it indefinitely. The Company does not make any warranty, representation or guarantee as to the availability of the Website. 4.2 The content on the website is not intended to amount to advice on which reliance should be placed. The Company therefore disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website or by anyone who may be informed of any of its contents. 4.3 Subject to any specific terms to the contrary (or which are inconsistent with the following provision) on or in any specific section(s) of the Website (for example on or in any section(s) of the Website offering any product(s) or service(s) for sale, or any contractual or other Terms and Conditions relating to any such product(s) or service(s)): (i) the content on the Website is provided without any guarantees, conditions or warranties as to its accuracy and (ii) any of the material on the Website may be out of date at any given time, and the Company is under no obligation to update such material. 4.4 Subject to any specific terms to the contrary (or which are inconsistent with the following provision) on or in any specific section(s) of the Website (for example on or in any section(s) of the Website offering any product(s) or service(s) for sale, or any contractual or other Terms and Conditions relating to any such product(s) or service(s)), to the extent permitted by law the Company, other members of its group of companies and third parties connected to the Company hereby expressly exclude: 4.4.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. 4.4.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website, any websites linked to it and any materials posted on it, including, without limitation any liability for: a) loss of income or revenue c) loss of profits or contracts d) loss of anticipated savings g) wasted management or office time and h) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise. even if foreseeable but this does not affect the Companys liability for death or personal injury arising from the Companys negligence, nor the Companys liability for fraudulent misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. 5. PRIVACY 5.1 The Company collects and may receive and stores and processes and may use and disclose information about you in accordance with its Privacy Policy and this includes information the Company receives from, or must provide to, any payment intermediary you use in relation to any transaction you enter into or try to enter into with the Company. Please read the Privacy Policy carefully. 5.2 By using the Website, andor in the other ways set out in the Privacy Policy, you consent to such collection and receipt, storage and processing, and use and disclosure, and you warrant that all data provided by you is accurate. 5.3 The Company is committed to protecting your privacy and observing its obligations under the Data Protection Act 1998. 5.4 By making an enquiry of the Company via email, or by sending an email to the Company, or by entering into a transaction with the Company via the Website, or by accessing andor using the Website, or by entering into or trying to enter into any transaction with the Company where you use a payment intermediary (which may include Stripe Payments Europe Limited), you may provide personal information, such as your name and email address or other personal information, to third parties who are not subject to our Privacy Policy, and which may be disclosed by them, without your consent, to authorised service providers, or others (such as law enforcement agencies) if it is in the public interest. or they are legally obliged, to do so However, by accessing andor using the Website, andor in the other ways set out in the Privacy Policy, you consent to the Company using your personal information for the Companys marketing purposes. 5.5 Subject to the provisions of the Privacy Policy, the Company will take all reasonable measures to collect, process, record and store your personal information timely, accurately and securely. 5.6 The Company currently does not use technology to track the behavioural patterns of visitors to this website. The Company may decide that to serve you better it will in the future. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. Information collected in this way can be used to identify you unless you modify your browser settings. 5.7 In the event of any inconsistency between the Terms of Use and the Privacy Policy, the terms of the Privacy Policy will prevail. 6. VIRUSES, HACKING AND OTHER OFFENCES 6.1 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which our site is stored or any server, computer or database connected to our site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. 6.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Company will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately. 6.3 Subject to any specific terms to the contrary (or which are inconsistent with the following provision) on or in any specific section(s) of the Website (for example on or in any section(s) of the Website offering any product(s) or service(s) for sale, or any contractual or other Terms and Conditions relating to any such product(s) or service(s)), the Company will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. 7. LINKING TO THE WEBSITE 7.1 If you would like to link to the Website, you may do so subject to the following conditions: 7.1.1 You link only to the home page of the Website and do so in a manner that is fair and legal and which does not replicate the Website in any way 7.1.2 You do not remove, distort or otherwise alter the size or appearance of The Fat Duck logo or any other content on the Website 7.1.3 You do not create a frame or any other browser or border environment around the Website 7.1.4 You do not in any way imply that the Company is endorsing any products or services other than its own 7.1.5 You do not misrepresent your relationship with the Company nor present any other false information about the Company 7.1.6 You do not otherwise use any trade marks displayed on this website without express written permission from the Company 7.1.7 You do not link from a website that is not owned by you and 7.1.8 Your website does not contain content that is distasteful, offensive or co ntroversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. 7.1.9 You represent and warrant that your website or the server that hosts your website is free from viruses or other forms of harmful computer code and that you have taken all reasonable steps to ensure that this is the case. 7.2 The Company expressly reserves the right to revoke the linking permission granted in clause 7.1 without notice and to take any action it deems appropriate. 7.3 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of this clause 7. 8. LINKING FROM THE WEBSITE 8.1 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. The Company has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. 8.2 The Company expressly reserves the right to revoke the right granted in paragraph 3.1 for breach of these terms and to take any action it deems appropriate. 8.3 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 3.1. 9. JURISDICTION AND APPLICABLE LAW 9.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website although the Company retains the right to bring proceedings against you for breach of these Terms of Use (including and incorporating the Privacy Policy) in your country of residence or any other relevant country. 9.2 These Terms of Use (including and incorporating the Privacy Policy) and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 10. TRADE MARKS Heston Blumenthal, The Fat Duck, The Perfectionists Cafe and Dinner by Heston Blumenthal are UK registered trademarks owned by Heston Blumenthal, The Fat Duck group of companies and the Lowenthal group of companies. 11. VARIATIONS 11.1 The Company may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes the Company makes, as your continued use of the Website will constitute deemed acceptance of any updated or amended terms. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Website. 11.2 The Company may revise the Privacy Policy at any time by amending the relevant page on the Website in accordance with the section headed Changes to our Privacy Policy on that page. You are expected to check this page from time to time to take notice of any changes the Company makes, as your continued use of the Website will constitute deemed acceptance of any updated or amended terms of the Privacy Policy. 12. SEVERANCE If any court or competent authority finds that any provision of this agreement, including the Privacy Policy, (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable. 13. FORCE MAJUERE The Company shall not be in breach of this agreement or of the Privacy Policy, nor liable for delay in performing, or failure to perform, any of its obligations under this agreement or the Privacy Policy, if such delay or failure result from events, circumstances or causes beyond its reasonable control, and in such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. The Fat Duck Limited Privacy Policy The Fat Duck Limited ( we ) is committed to protecting and respecting your privacy. This Privacy Policy, together with our website (thefatduck. co. uk ) (our site) Terms and Conditions (which include the terms of use of our site, this Privacy Policy and any other documents referred to on our site or in our site Terms and Conditions) sets out the basis on which any personal data andor personal information we collect from you, or that you provide to us, or that we receive from other sources, will be processed, stored, disclosed or disseminated by us. Please read the following carefully to understand our views and practices regarding your personal data and your personal information and how we will treat it. - you or someone else on your behalf ordering or paying for any goods or services you order (or someone else on your behalf orders) andor purchase from us where you or someone else pays us in cash or otherwise than in cash - paying for any goods or services you purchase from us where you pay us or we are paid through or via a third party payment intermediary or gateway (which might include Stripe Payments Europe Limited ( Stripe )), such as a third party who provides purchasers of goods or services with a web-based or on-line platform or portal or service through, via or by using which purchasers can make payments including, for example, in such a way as to preserve the confidentiality of the purchasers financial and credit or debit card information (we will refer to such a third party as a payment intermediary ) - paying for any goods or services you purchase from us where in paying us you or someone else uses or involves a payment intermediary - entering into a transaction with us w here a payment intermediary is involved or by - you or someone else on your behalf making a reservation relating to our restaurant at The Fat Duck, High Street, Bray SL6 2AQ, United Kingdom (the Premises ). you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Fat Duck Limited (company number 03677212), whose Registered Office address is at Unit B, Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom, SL6 2YE. Information we may collect from you We may collect, process, store, disclose and disseminate the following data about you, and you consent to us doing so: Information you give us. You may give us information about you by filling in forms on our site ( thefatduck. co. uk ) or by corresponding or interacting with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service or to receive information, place an order or make a purchase on our site, or by phone or otherwise, participate in social media functions on our site, enter a competition(s), promotion(s), ballot(s) or survey(s), and when you report a problem with our site. This also includes information you provide when payment is made, or an order is placed, or a contract or a reservation is made or cancelled, or in connection with payment or an order or a contract or reservation, for any goods or services ordered or purchased from us or reservation(s) made with us, including when we are paid in cash or otherwise than in cash, andor through, via, by using or by involving a payment intermediary (which might include Stripe). This also includes information you provide where, in respect of any transaction you enter into with us, a payment intermediary is involved. The information you give us andor a payment intermediary (which might include Stripe) may include your name, address, e-mail address and phone number, financial and credit or debit card information, personal description, details of goods or services you have ordered or purchased or of a reservation(s) you have made with us and your photograph. Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time) products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Information we receive from other sources. We may receive information about you if you use any other website(s) we operate or any other service(s) we provide or if third parties order, purchase or cancel goods or services from us, or make or cancel reservations, on your behalf. We are also working closely with third parties and may do so in future with different or additional third parties (these include or might include, for example, one or more payment intermediary, which might include Stripe, andor business partners who might include one or more payment intermediary) and we may receive information about you from them. The information we receive from other sources may include your name, address, e-mail address and phone number, financial and credit or debit card information, personal description, details of goods or services you have ordered or purchased or of a reservation(s) you have made with us, and photograph. Our website may use cookies to distinguish you from other users of our website. The websites of our partners to which you link from or to our website, do or may use cookies to distinguish you from other users of our website or those websites. Use of cookies helps provide you with a good experience when you browse our website or the websites of our partners and also allows us and our partners to improve our sites. Uses made of the information We use information held about you in the following ways, and you consent to us doing so: Information you give to us. We will, or may, use this information: to carry out our obligations arising from any contracts or reservations entered into between you and us and to provide you with the information, products and services that you request from us to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services we provide similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please do not tick the relevant boxes situated on the form on which we collect your data to provide you with information about goods or services we provide we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services we provide similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please do not tick the relevant boxes situated on the form on which we collect your data to notify you about changes to our service to ensure that content from our site is presented in the most effective manner for you and for your computer. Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to improve our site to ensure that content is presented in the most effective manner for you and for your computer to allow you to participate in interactive features of our service, when you choose to do so as part of our efforts to keep our site safe and secure to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them to enter you into any competition, promotion, ballot or survey. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. Depending on the types of information we receive, we may use this information and the combined information for the purposes set out above. Disclosure of your information Except for any of your financial andor credit or debit card information, we may share your personal information (including information you give to us, information we collect about you and information about you we receive from other sources) with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, and you consent to us doing so. We may share your personal information (including information you give to us, information we collect about you and information about you we receive from other sources, and which may include if necessary, your financial andor credit or debit card information), and you consent to us doing so, with selected third parties including: If necessary, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. If necessary, business partners, suppliers and sub-contractors for the performance of any contract or reservation we enter into with you. If necessary, any payment intermediary (which might include Stripe) involved in relation to: any transaction you enter into or any order you place with us any reservation you make or any purchase you make from us or any refund or payment you are due from or entitled to from us for the performance of any contract we enter into with them or you. For example, we might be obliged by a payment intermediary to share your personal information (and which may include if necessary, your financial andor credit or debit card information) with that payment intermediary in respect of a transaction you enter into, or an order you place, with us or in respect of a purchase you make from, or a reservation you make with, us where that payment intermediary is involved. Any other party or person we are required to share your personal information with by any payment intermediary involved in relation to any transaction you enter into, or in relation to any order you place, with us or in relation to any purchase you make from, or reservation you make with, us for the performance of any contract we enter into with any payment intermediary or you. For example, we might be obliged by a payment intermediary to share your personal information with that payment intermediarys bank in respect of a transaction you enter into, or an order you place, with us or in respect of a purchase you make from us where that payment intermediary is involved. Analytics and search engine providers that assist us in the improvement and optimisation of our site, but we will not, for these purposes, provide analytics or search engine providers with any financial andor credit or debit card information you have given to us. We may disclose your personal information (including information you give to us, information we collect about you and information about you we receive from other sources) to third parties, and you consent to us doing so: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, but we will not, for these purposes, provide such prospective buyers or sellers with any financial andor credit or debit card information you have given to us If The Fat Duck Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our site Terms and Conditions of use and other agreements or to protect the rights, property, or safety of Th e Fat Duck Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Where we store your personal data The data and information that you give to us, we collect about you and we receive from other sources may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, for one of our business partners or for one or more payment intermediary (which might include Stripe) or for business partners of, suppliers to and sub-contractors of one or more payment intermediary (which might include Stripe). Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment or of a refund, the processing of your payment details andor the provision of support services. By submitting your personal data to us andor to one or more payment intermediary (which might include Stripe), you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your rights You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Unit B, Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom SL6 2YE. Our site may, from time to time, contain links to and from the websites of our partner networks (which might that of include Stripe andor another payment intermediary(s)), advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of 10 to meet our costs in providing you with details of the information we hold about you. Changes to our Privacy Policy Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to The Fat Duck Limited, Unit B, Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom SL6 2YE. Frequently Asked Questions 1. How do I buy a ticket and make a reservation at The Fat Duck Reservations and tickets for The Fat Duck are obtained through our website. The details for this are available on our Reservations page. We usually release availability on the first Wednesday of each month for the period four months in advance. All reservations and tickets are subject to our Terms and Conditions. 2. How will I know when to check the website Our Reservations page is the best starting point for information. You can find details of the next release of times there. 3. Can I make a reservation without buying a ticket No, were afraid not. Reservations and tickets are linked, so you cant make a reservation without buying and paying in full for a ticket. 4. Is there a cancellation list if I am unable to make a reservation Yes. If you would like to add your name to our cancellation list, please send us an email to cancellationsthefatduck. co. uk with the party size, date and phone number (phone number is essential) in the subject. Unfortunately we are unable to respond to any other queries, other than waitlist requests, sent to this email address. 5. How do I receive my ticket and reservation After payment you will receive a confirmation by email that your order has been received. And once your order has been accepted, you will receive your Ticket by email confirming the date, time, duration and numbers for your reservation. Keep this document safe, as it has a unique reference code, relevant to your reservation, which youll need for all communications with us in the run-up to your visit. 6. Will I receive any other communications regarding my reservation Yes, you certainly will. Thirty days before your arrival you will receive an email from us that you can fill in, to let us know of any special occasions, dietary requirements for you and your guests along with a few quirky questions. Our Guest Relations Team will make a courtesy call shortly before your trip to the Fat Duck to obtain some finer details from you about you and your guests, to check allergies and other important facts. 7. How can I pay for my ticket Payment for your ticket is made on line by credit or debit card at the time of reservation, via our payment agent, Stripe. Methods of payment are regulated by Stripe. If we offer facilities for payment by telephone, we will advise you on how you can make payment. 8. You mention tables are available for 2, 3, 4 and 6 guests. Can I make seating arrangements outside of this No were sorry but thats not possible. The Fat Duck is not a big place, so the seating configuration is set and no alternatives are available. Therefore we can only offer tables for 2, 3, 4 or 6. 9. What does my ticket entitle me to Your ticket entitles you to a confirmed reservation at The Fat Duck on the specified date, for a time and duration, and for a set number of diners, as detailed in your ticket, to enjoy The Itinerary and the experience we will prepare for you. The ticket price includes full payment for the number of guests. However, extras, such as drinks and service charge, are in addition and paid for at the end of your meal. 10. What happens if I need to make changes to my reservation or ticket Were sorry but this isnt possible. Due to the restaurant configuration and limited availability, we regret that changes cannot be made to your reservation or ticket, once your order has been received. However, please check our Cancellation policy or our Returns procedure. 11. Can I sell my ticket or reservation No, were afraid not. This is prohibited by our Terms and Conditions. 12. What is the cancellation policy Please refer to our Terms and Conditions. You may cancel at any time up to 14 days from receipt of your ticket by sending us a Cancellation Form. or by email, letter or telephone, and the amount you have paid to us will be refunded. Any cancellation after that period, up to 28 days before the date of your reservation, will be subject to our Returns procedure and we will only be able to issue you a payment, if we are able to take another reservation for your table. If we do not take another reservation for your table under the Returns procedure, or if you wish to cancel less than 28 days before the date of your reservation, we will not be able to issue any payment. 13. How does the Returns procedure work If you wish to cancel outside of the 14 days cancellation period but more than 28 days before the date of your reservation, you will have to send us a Returns Notice email or complete a Returns Notice Form on line, quoting your details and unique reference number, to cancel your reservation. This will allow us to try to take another reservation for your table. If we are able to do so, your payment will be repaid 3 days after the date of your reservation. The amount we are able to pay you will depend on whether we have sold a ticket for the same number of diners. If we are not able to take another reservation for your table, we will not be able to make a payment to you. The Returns procedure is not available less than 28 days from the date of your reservation. 14. What are the opening and closing times of the Restaurant We are open for lunch from 12pm and for dinner from 7pm from Tuesday to Saturday each week. We do recommend you allow about four hours to enjoy your dining experience. The restaurant is closed all day on Sundays and Mondays. 15. Can I enjoy a drink at The Fat Duck before my meal No, unfortunately not. Because space is limited, we do not have a bar. However, our Michelin-starred restaurant, the Hinds Head, which is just a few steps away, is available for drinks before or after your visit. 16. What is the dress code The Fat Duck has a very relaxed atmosphere. We do not have a dress code policy at the restaurant. 17. How much does the ticket cost The Itinerary is 255 to 265 per person (including VAT), food only. Drinks, extras and service charge are in addition to this. 18. Do you have an alternative tasting menu We do not have an alternative tasting menu, and it is the same experience for lunch and dinner each day the restaurant is open. 19. What will my experience at The Fat Duck potentially cost Your dining experience will start with the cost of your ticket of 255 to 265 per person for The Itinerary. Wine pairing, other drinks and any extras will be charged on consumption. We offer a selection of wine pairings and a full drinks menu. 20. Do you have a service charge Yes, a discretionary service charge of 12.5 will be added to your final bill on the total value of your ticket, plus any extras you have, including drinks. 21. How can I pay my final bill You can pay your final bill at The Fat Duck by Visa, Visa Debit, MasterCard, American Express or JCB. 22. Can I get a refund or credit against my final bill, if I or any of my guests cannot attend on the day No, were afraid not. Once your ticket has been issued for a number of diners, this cannot be changed. 23. Do I have to select a wine pairing What other beverage choices do I have You do not need to choose your wine pairing at the time of reservation. You can decide this on the day and inform the team. We also have a drinks menu should you not want to have wine pairing, which has a broad selection available of alcoholic and non-alcoholic options. 24. Can you cater for dietary requirements We can usually cater for most health or allergy related dietary requests with prior notice. We will do our best to adapt The Journey according to each individual guests dietary requirements. We would ask that you advise our Guest Relations Team of any dietary requests when they contact you, so advance notice can be given to the kitchen. 25. How long should we allow to enjoy the experience The Itinerary is a carefully staged series of dishes, so we advise you to allow about 4 hours to enjoy it comfortably. If you arrive more than 30 minutes later than the time of your reservation, we may need to adapt it, due to time constraints. 26. Are children allowed in the restaurant Children are welcome in the restaurant, although as we have a very small restaurant, we do not have the floor space to accommodate pushchairs or prams. We advise that babies are brought along in a mobile car seat, which can be placed on the floor by the table. We can provide high chairs but as space is limited, the child would have to be included in the overall size of the party. 27. Do you have a childrens menu We do not have a childrens menu available at the restaurant. Our Head Chef will adapt to accommodate the childs dietary requirements, but please note, we do not recommend our menu for children under 10. 28. Is there a different price for children No, were afraid there is no reduced price for children. They will pay the full ticket price. 29. Do you have access for wheelchairs amp bathroom facilities for wheelchair users Yes, we have step-free access for wheelchairs in the restaurant, and bathroom facilities for wheelchair users. Please could you advise our Guest Relations Team of your needs in advance so we can assign the most suitable table. 30. Are there car-parking facilities Yes, we have a car park available opposite the restaurant for your use. There is no parking directly outside The Fat Duck although anyone needing close access can be dropped off by prior arrangement. 31. Can I be picked up by taxi or by my driver There is limited space outside The Fat Duck but arrangements can be made for pick-up. However, we ask you to ensure that your taxi or driver does not wait outside but parks in the car park until you depart. The restaurant is in a residential area and we need to ensure that noise is kept to a minimum for our neighbours and that traffic is not interrupted. 32. Can I buy a gift voucher for The Fat Duck No, we are afraid we do not offer gift vouchers as all tables are booked via our online booking system and paid for at the time of booking. The Trip: Your Itinerary The whole experience is a Journey, centred around a nostalgic trip full of playful memories, filled with curiosity, discovery and adventure. This nostalgic trip is based on a collection of some of my favourite childhood holiday memories, taking place over the course of a day. The menu is your itinerary for the day, represented on the map youve just seen on the homepage. I dont know about you, but I always got really excited in the build up to going on holiday for me, this is where the journey begins. My story is only there to act as a catalyst to help bring your childhood holiday memories to life: where you were, who you were with, what you ate and how you ate it. Hopefully, itll get you reminiscing, making connections, sharing experiences, and bringing back some wonderful memories. In fact, why wait until you arrive to start the nostalgic ball rolling Hope you have a good trip. The Day Before We Go: Are we nearly there yet Morning: Rise and shine, it039s breakfast time Excuse me, my tea seems to be coldhellip and hot. Why do I have to choose between a variety pack and a full English Mid-Morning: First one to see the sea. The original Sound of the Sea Can I have some money for the ice cream van Then we went rockpooling Afternoon: If you go down to the woods today. (and we did) Damping through the boroughgroves we discovered the Mock Turtle Picnic Evening: Are you ready for dinner Digestif (serious enough for the kids, fun enough for the adults) Bedtime: Off to the land of Nod Directions From London and the West Take the M4 motorway and leave at junction 89. At the roundabout take the exit to Maidenhead Central. At the next roundabout, take the exit to Bray and Windsor (A308). Continue for half a mile and turn left at the sign to Bray (B3028). After entering the village continue past the bottleneck and The Fat Duck can be found on the right-hand side just before the Hinds Head Hotel. From The M40 Leave the motorway at junction 4. At the roundabout take the exit to Maidenhead (A404M M4) and follow the dual carriage way to the M4 roundabout. Take the first left exit, signposted Maidenhead Central. At the next roundabout, take the exit to Bray and Windsor (A308). Continue for half a mile and turn left at the sign to Bray (B3028). After entering the village continue past the bottleneck and The Fat Duck can be found on the right-hand side just before the Hinds Head Hotel. Parking is available in The Hinds Head car park, opposite The Fat Duck, which is patrolled by a security guard in the evening. In addition there are two village car parks. The first is on the right soon after the bridge. The second, slightly nearer car park is on the left at the other end of the village, opposite the cricket club. The journey from London Paddington to Maidenhead takes 40-50 minutes. The Fat Duck is a five-minute taxi ride from the station. The Fat Duck is in a residential area and therefore we kindly ask that our guests respect our neighbours by leaving quietly. If you have arranged to be collected we ask that the driver of the vehicle switches off the engine whilst waiting.